Fees, Discounts & Cancellation Policies
These policies help us keep scheduling fair for everyone and ensure we can care for every pup safely and on time.
Fees
- $18
No-Show Fee
- $12
Last-Minute Booking Fee
Appointments must be made by 7:00 PM the night before. Bookings made after that time will have a last-minute booking fee added.
- $18
Last-Minute Cancellation Fee
Applied when an appointment is canceled less than five hours before the scheduled appointment time.
- $18
Holiday Booking Fee
Applied to each day booked on a national holiday.
- $1/min
Daycare Late Pick-Up Fee
Daycare hours: Monday–Friday 7:00 AM – 7:00 PM; Saturday & Sunday 10:00 AM – 4:00 PM (daycare). A late fee of $1 per minute is charged after closing.
- $1/min
Boarding Late Pick-Up Fee
Standard boarding pick-up is by 12 PM (noon). Add the Late Pick-Up Option for $55 to pick up until 7 PM (includes evening exercise and optional home drop-off). On weekends, this extension allows pick-up past daycare closing. Without the extension, a $1-per-minute late fee applies after the scheduled pick-up time.
- $10
Intact Dog Management Fee
Applied to dogs over seven months of age that have not been spayed or neutered. This fee applies to each daycare, enrichment, or boarding day.
Discounts
Two-dog households: Email us to purchase a second package at 50% off.
Email support@caninecardio.comOther than the discount referenced above, promotional discounts cannot be applied to packages.
Common questions
Pricing, fees & policies
What fees should I know about?
No-show $18. Last-minute booking $12 (book by 7 PM the night before). Last-minute cancellation $18 (less than five hours' notice). Holiday booking $18 per day on national holidays. Late pickup $1 per minute after closing (daycare) or after your scheduled pickup (boarding). Intact Dog Management Fee $10 per day for unaltered dogs over seven months. If fleas or ticks are found, treatment is applied at a cost of $60. Full details on the policies page.
When do I pay?
Daycare and boarding are paid at pickup. Packages and memberships are paid when you buy them.
How do gym memberships renew or cancel?
Memberships renew automatically and are non-refundable and non-transferable. To cancel, let us know at least five business days before your billing date.
What discounts do you offer?
Two-dog households can buy a second package at 50% off (email support@caninecardio.com). Athlete Dog and Alpha Dog gym members get 5% and 7% off daycare and boarding. Other promotional discounts can't be applied to packages.
Do you recommend pet insurance?
Yes, for every dog in our pack. We trust Trupanion: no payout limits, and they can pay your vet directly.
What is your policy on fighting or biting?
Aggressive, unsafe or disruptive dogs may be dismissed from a group or a service, and any dog bite results in immediate dismissal from gym access and services. It's a one-strike policy because the safety of every dog in our care comes first.
Do you post photos of the dogs?
We love sharing the pack on social media and in our marketing, and our service agreement includes a media release. If you'd rather your dog not be featured, tell us and we'll note it on their profile.